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Frequently Asked Questions

Read our Answers to Frequently Asked Questions.

 

We are so excited to spoil you on a cruise-and-dine experience on The Alba Restaurant Boat but please take note that unless you have signed the indemnity form and checked-in prior to your cruise, we will not be able to welcome you on board.

Our scheduled cruises operate from T Jetty at the Pierhead district in the V&A Waterfront, Cape Town. (Opposite the MAReSOL Restaurant)

On average the cruise duration is as follows:

Bubbly Brunch Cruise: 120 minutes
Lunch Cruise: 120 minutes
Afternoon Cocktail or High Tea Cruise: 120 minutes
Dinner Cruise: 120 minutes

Children 2 – 12 years are are charged at half price. For dinner cruises we suggest that the whole party should be aged over 18 years.

Bruch/High Tea – R250

Lunch/Sunset – R300

Dinner – R350

Please phone our reservation department on (+27)65 975 8060 or fill in our contact form. We aim to provide a response to your compliments and complaint (along with details of any action we may decide to take) within 14 working days of receipt.

Please note we are only unable to cruise in very harsh windy conditions.

Rain and snow will not affect us as we are fully enclosed.

Please phone our reservation department on (+27)65 975 8060 or fill in our contact form if you have any other wather questions. We aim to provide a response to your compliments and complaint (along with details of any action we may decide to take) within 14 working days of receipt.

The Alba is a cashless experience and no additional beverages are available for purchase on non-exclusive cruises.

 

Lunch Cruise / Dinner Cruise includes:

Bubbly on arrival

Wine with each course

Stella Artois draught beer

Selected soft drinks

Mineral Water

Tea & Coffee

No additional beverages may be brought on board for non-exclusive cruises.

 

Lunch Cruise / Dinner Cruise includes:

Bubbly on arrival

Wine with each course

Stella Artois draught beer

Selected soft drinks

Mineral Water

Tea & Coffee

We are able to accommodate groups up to 72 guests seated and 100 for cocktail functions. We ask that you book large groups directly with the reservations office by phoning (+27)65 975 8060.

If you frequently book groups with us, it may be worth setting up an account with us. You can book the boat exclusively for weddings/functions/events. If you have large group bookings please call (+27)65 975 8060 or fill in our contact form.

Subject to availability you do not need to book cruise tickets in advance. These can be purchased on the pier in front of the Alba on the day of travel. We request that groups of 20+ are booked in advance with the reservations department prior to travel. High Tea cruises and other special event products must be booked in advance either online or  through our reservation department phone number (+27)65 975 8060

Yes, you can book and pay all your cruise services online at

https://thealba.activitar.com/services

You will receive a printable booking confirmation email with a e-ticket on request once payment has been made. Additionally please take note of your booking reference number. If you don’t receive the email or have a query about your booking, please call our reservation department on (+27)65 975 8060.

Passengers have to bring their booking reference and need to check in online prior to departure in order to board the cruise. (A check-in e-mail will be sent 24hours before the cruise)

We can resend your e-ticket as soon as payment has reflected. Please phone our reservation department (+27)65 975 8060 or fill in our contact form with your booking reference number, cruise date and your name.

Only subject to availability and with 72 hours notice. Please call our reservations department (+27)65 975 8060 or fill in our contact form.

Please note the cruises are charged as follows and you might need to make an additional payment if you wish to change your cruise type.

Bruch/High Tea          R495

Lunch/Sunset              R595

Dinner                         R695

Please call our reservation department for more assistance on wheelchair accessibility (+27)65 975 8060.

You should arrive at least 15 minutes before departure time. If you are buying tickets at the ticket office, please allow for some additional time to process payment and sign the indemnity forms. Tickets bought online include recommended boarding and departure times.

Unfortunately we cannot predict passenger numbers for each day, which vary on account of public holidays, weather conditions, events, etc.

The Alba is accessible to wheelchair users, aircon, wifi, toilet and bar facilities are also available.

Our boat has aircon and inside seating and is fully heated.

Return and Refunds policy

Cancellations:
• Once the payment has been received, the client will be liable for the full number of passengers booked and will not be refunded for any no show passengers or cancellation or lessening of numbers of passengers.
• In the event that a trip is cancelled due to weather, we will attempt to reschedule for another day. If rescheduling is not possible a voucher will be issued for the full value of the trip, redeemable at The Alba (www.thealba.co.za), MAReSOL (www.mar-e-sol.co.za ) or Quay 4 (www.quay4.co.za).

Refunds:
• Any passenger not showing without being cancelled within the allotted time (72 hours or 7 days) by The Alba staff will be charged in full.
• Cancellation by passenger more than 72 hours prior to departure will receive a 50% refund.
• Corporate bookings must be cancelled 7 days prior to departure to receive a 50% refund.

Please note that last minute additions to the number of passengers will be accommodated whenever possible but may not be possible should we already be fully booked for that cruise.

No, unfortunately there is no open deck available to guests.

Please phone our reservation department on (+27)65 975 8060 or fill in our contact form. We aim to provide a response to your compliments and complaint (along with details of any action we may decide to take) within 14 working days of receipt.

The Alba Reservations Department

If your question is not answered here or you require further information, please contact our reservations department on (+27)65 975 8060. The reservations office is open as follows.

Monday to Friday: 09.00 am to 7.00pm
Saturdays: 09.00 am to 5.00 pm
Sundays and Public Holidays: 10.00 am to 5.00 pm

Any other time the reservations phone number will go through to the manager on the boat, who will be more than happy to assist you as well.

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