THE ALBA TERMS & CONDITIONS
We are so excited to spoil you on a cruise-and-dine experience on The Alba Restaurant Boat but please take note that unless you have signed the indemnity form and checked-in prior to your cruise, we will not be able to welcome you on board.
The Alba (Pty) Ltd, (registration number 2015/366674/07) is a business in the hospitality tourism industry that offers boat cruises in the V & A Waterfront.
Subject to availability and receipt of payment within 24 hours of booking, requests will be processed within 2 day and delivery confirmed by way of a booking reference number.
Please note bookings will be cancelled if payment is not made within 24hours. Web bookings are closed off 1 day before the cruise is scheduled to take place but these bookings can be placed telephonically or at The Alba.
Return and Refunds policy
The provision of goods and services by The Alba (Pty) Ltd is subject to availability.
• Once the payment has been received, the client will be liable for the full number of passengers booked and will not be refunded for any no show passengers or cancellation or lessening of numbers of passengers.
• In the event that a trip is cancelled due to extreme weather, we will attempt to reschedule for another day. If rescheduling is not possible a voucher will be issued for the full value of the trip, redeemable at The Alba (www.thealba.co.za), MAReSOL (www.mar-e-sol.co.za) or Quay 4 (www.quay4.co.za).
• If a monetary refund is required, please note the process can take up to 14 days.
•Any passenger not showing without being cancelled within the allotted time (72 hours or 7 days) by The Alba staff will be charged in full.
• Cancellation by passenger more than 72 hours prior to departure will receive a 50% refund.
• Corporate bookings must be cancelled 7 days prior to departure to receive a 50% refund.
Please note that last minute additions to the number of passengers will be accommodated whenever possible but may not be possible should we already be fully booked for that cruise.
The Alba (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
Payment options accepted:
Payment may be made via Visa, MasterCard and Amex.
Card acquiring and security:
Card transactions will be acquired for The Alba via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details:
Customer details will be stored by The Alba (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency:
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
The Alba (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and The Alba (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Execujet Building, Ground Floor, 1 Tower Road, Airport Industria, Cape Town, 8001.
The Alba (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by The Alba (Pty) Ltd based in Cape Town, South Africa trading as The Alba and with registration number 2015/366674/07 and is a Tourvest Restaurants and Taverns and Yacoob Yachts initiative.
The Alba contact details
Address: Pierhead, V&A Waterfront, Cape Town, 8001
Email: firstname.lastname@example.org | Web: www.thealba.co.za | Telephone: 065 975 8060
THE ALBA (PTY) LTD INDEMNITY
1.1 The Alba (Pty) Ltd, Registration Number 2015/366674/07 (“the Company”) conducts the “Activity” as defined in Clause 4.
1.2 The Undersigned/minor child under the control of the Undersigned (“the Participant/s”) hereby contracts with the Company to participate in the Activity, subject to the terms and condition of this indemnity.
2. Waiver and Indemnity – The Participant/s acknowledge and accept that:
2.1.1 Notwithstanding that the Activity may be supervised by a trained guide/s, the Participant will be exposed as a result of participating in the Activity, to the risks and dangers inherent in or associated directly or indirectly with the Activity (“the Risks”), including but not limited to those Risks and dangers described in Clause 4.
2.1.2 The Participant is obliged to exercise his/her own independent judgement in familiarizing himself/herself with the nature of the Risks;
2.1.3 It is not possible for the Company or its directors, shareholders or employees or agents or principals to give an undertaking or warranty, whether expressed, implied, tacit or otherwise, that the Risks will not materialise, even when the Activity is undertaken with the supervision of a trained guide/s;
2.1.4 In the event of any accident or injury arising from participating in the Activity, the Company or its directors, shareholders or employees or agents or principals shall provide the immediate first aid treatment of the Participant and the evacuation/transfer of the Participant to the nearest available medical care center/doctor, which medical care center/doctor may be remote and while awaiting evacuation, medical assistance may be limited or non-existent.
2.2 The Participant undertakes the Activity entirely at the Participant’s own risk, in full knowledge of the Risks and the factor set out in Clause 2.1 above.
2.3 The Undersigned accordingly waive all claims of any nature whatsoever which the Participant or his/her Estate may have against the Company or its directors, shareholders or employees or agents or principals arising from the death of or injury to the Participant or the loss of or damage to any property occasioned during the participation in the Activity, notwithstanding that such death or injury or loss or damage has been occasioned by any lack of care or skill, negligence or other omission on the part of the Company or any of its directors, shareholders or employees or agents or principals.
2.4 The Undersigned hereby indemnify and hold harmless the Company, its directors, shareholders and employees, or agents or principals against all loss or damage arising from any claim which may be brought against any one of them by any of the Participant’s dependants and/or family members and/or any minor child (on whose behalf the Participant have signed this form) in respect of any death, injury, loss or damage as is referred to in Clause 2.3.
3. Acknowledgement – The Undersigned in his/her personal capacity/capacity as parent or guardian of the Participant acknowledge by his/her signature hereto:
3.1 to have read and understood this agreement and its implications in law;
3.2 agree in his/her personal/representative capacity to be bound by the above waiver and indemnity and that the above waiver and indemnity will be binding on the Undersigned’s Estate;
3.3 warrants that the Participant is in a sufficiently good physical and mental condition to take part in the Activity having regard to the Participant’s general state of health, fitness and medication requirements.
3.4 agrees that each term or provision of this agreement is entirely separate and separately enforceable from the other terms and provisions herein, and shall in no way be limited or restricted by reference to or inference from any other terms or provisions. If any term or provision of this agreement shall be found to be illegal or unenforceable then, notwithstanding, the remaining terms and provisions hereof shall be and remain binding.
4. Activity and Risks Inherent
4.1 The Participant shall participate in a boat cruise in the V & A Waterfront, which activity is subject to the risk of the cruise boat capsizing, sinking or running aground, or being caught in dangerous sea conditions (whether as a result of engine failure, or general adverse ocean conditions), or the Participant falling overboard, resulting directly/indirectly in injury, death or drowning.
5.1 All matters arising from or in connection with this agreement, its validity, existence and termination shall be determined in accordance with the laws of the Republic of South Africa.
5.2 Should any dispute of any nature whatever arise from or in connection with this agreement and the Activity, then at the election of any party, such dispute shall be finally resolved in accordance with the rules of the Arbitration Foundation of Southern Africa (“AFSA”) by an arbitrator or arbitrators appointed by AFSA. The Participant by his/her signature hereto expressly consent to any arbitration in terms of the aforesaid rules being conducted as a matter of urgency and irrevocably authorizes the Company to apply, on behalf of all parties to such dispute, in writing, to the secretariat of AFSA in terms of Article 23(1) of the aforesaid rules for any such arbitration to be conducted on an urgent basis.